Organization: ForeHedge Marketing Pvt Ltd.

About the Position: The Quality Analyst/Quality Head will play a pivotal role in setting objectives for daily operations, conducting resource planning to optimize productivity, and analyzing key statistics to drive performance improvements.

Duties and Responsibilities Summary:

• Provide guidance to team members and address performance issues as they arise.
• Conduct performance reviews to ensure adherence to company standards.
• Manage a team of customer relationship officers to consistently meet or exceed client satisfaction goals.
• Develop and implement training programs for new hires.
• Oversee daily operations and ensure smooth functioning.
• Analyze data to identify trends in customer needs or behavior, suggesting necessary changes to business processes.
• Develop and implement new processes or procedures to enhance efficiency and service quality.

Requirements:

• Mandatory: Proven sales experience in a similar role.
• Excellent problem-solving skills.
• Strong customer service orientation.
• Effective negotiation and communication abilities.
• Superior written and verbal communication skills.
• Proficiency in MS Office.

Education and Professional Qualifications: Bachelor’s degree in any field.

Experience: 2+ years of experience in a similar or related role.